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Stop hating on millennials: 5 ways they鈥檝e improved the workplace for everyone

Christine Neider, Dean of the College of Social and Behavioral Science

Reviewed by Christina Neider, EdD, Dean of the College of Social and Behavioral Sciences

Millennial woman smiling with a coffee and phone in her hand

According to media headlines, the millennial generation is responsible for ruining just about everything 鈥 from to the to even . Stereotyped as indulgent, lazy and obsessed with social media and technology, those born between 1981 and 1996 are credited with disrupting industries with their consumer spending habits. But millennials are also shaping industries from within organizations as both employees and managers. Understanding their impact from within the workplace has become increasingly critical as millennials have overtaken boomers as the .

A about managerial insights on millennials in the workplace, published in November 2022 by the at 七色视频 (UOPX), asserts that acknowledging the positive cultural changes this generation has brought is essential for managers leading a multigenerational workplace.

鈥淚t is time to start thinking about millennials differently because they are the largest group in the workforce and the current influencers. [Millennials] must be recognized, groomed and prepared for the future and moving organizations forward,鈥 explains Dr. Sandra Sessoms-Penny, a senior research fellow at the Center for Workplace Diversity and Inclusion Research and a co-author of the study.

Let鈥檚 look at five ways millennials have effected positive cultural changes in the workplace.

1. Millennials modernize work processes by challenging the status quo

Over three-fourths of managers in the study noted the importance of millennials as a catalyst for organizational change.

One study participant explained, 鈥淥ften millennials bring different perspectives and fresh, efficient ways of doing things. This helps the organization, as older workers may not have thought of certain solutions because they have been doing things for so long, the same way. Innovative ideas create the changes we need to survive as a company.鈥

Of course, some industries embrace innovation more than others. Sessoms-Penny elaborates, 鈥淚ndustries that have been more welcoming to millennials in the workplace are technology, logistics and government businesses. They support change, especially as it benefits them and others.鈥

2. Millennials demand flexibility from their employers

Once upon a time, working from home was a workplace perk enjoyed by an exclusive few. Now it鈥檚 almost a given 鈥 and if you like taking Zoom calls in your pajamas, you have millennials to thank.

Another manager participant in the study related expressing his surprise during an interview where a millennial applicant vocalized that the ability to work from home on certain days was non-negotiable 鈥 a statement that once would have been an immediate deal breaker.

Today鈥檚 applicants expect that the hiring organization will be willing to negotiate on the terms of work, such as flexible working hours and locations, thus opening opportunities for more diverse applicants such as those balancing careers and other obligations, like caregiving or school.

3. Millennials push technology into the workplace 听

During the pandemic, this tech-obsessed generation brought even the dustiest workplaces out of the Dark Ages and online.

鈥淲hen it came time to suddenly pivot to working from home, millennials were able to integrate the use of social media and Zoom more naturally since many were already comfortable with these platforms,鈥 explains Dr. Joy Taylor, a senior research fellow at the Center for Workplace Diversity and Inclusion Research and a co-author of the study.

While technology opened the door for millennials to update their workplace internet and social media policies, it鈥檚 through revising these systems and platforms that millennials can propel their organizations forward and enhance their competitiveness.

Another plus: Older and less tech-savvy workers can increase their technology proficiency through exposure to the technology and training from their younger colleagues. Need proof? Three years into the pandemic, it seems like just about everyone can finally operate their laptop camera for the daily Zoom meeting.

4. Millennials insist on employers prioritizing diversity initiatives

According to , 76% of job seekers and employees believe a diverse workforce is essential when evaluating a workplace. That's no surprise since millennials constitute the largest segment of today鈥檚 workforce and are among the听听generations in U.S. history.

But why is diversity so important to millennials in the workplace? According to , millennials differentiate themselves from other generations through three unique traits:

  • They鈥檙e connected: They are more aware of a wide range of perspectives, cultures and lifestyles.
  • They鈥檙e unrestrained: They are more comfortable having uncomfortable conversations.
  • They鈥檙e idealistic: They envision a workplace in which every voice is valued and heard.

5. Millennials demand meaning in their work beyond a paycheck 听

Millennials have been criticized for being less engaged with their work and perennial job hoppers. According to , 21% of millennials report changing jobs within the last year, more than three times the number of non-millennials.

But that鈥檚 because millennials want more than just a paycheck. They want purpose.

鈥淚f they鈥檙e unhappy, they鈥檙e very comfortable leaving and finding their own place in this workforce. They are challenging that trajectory of going from high school to college, to the workplace to retirement, to wherever we go after retirement. They鈥檙e making their own path regarding the way work is done in our workforce. And that鈥檚 exciting,鈥 explains Kimberly M. Underwood, PhD, university research chair of the Center for Workplace Diversity and Inclusion Research and a co-author of the study.

But what makes work meaningful to a millennial? According to , millennials crave development in their roles over job satisfaction. While a reliable but dead-end job might have been enough for other generations, millennials value workplaces that care about their well-being.

The future of millennials in the workplace

While millennials have edged out boomers both as the largest percentage of the workforce and the media鈥檚 favorite scapegoat, the contributions millennials have made to workplace culture are undeniable. Keeping them engaged in their work is a unique challenge for managers of millennials, but a skill worth developing to retain this talented workforce.

In increasing numbers, millennials are moving into management roles, further influencing the culture of America鈥檚 workplaces. The Center for Workplace Inclusion and Diversity Research is planning future research on how these former millennial employees operate as managers.

For example, Taylor asks, 鈥淒o they fall in line and maintain the status quo, or are they change agents who understand the importance of making every employee feel included and appreciated?鈥

Sessoms-Penny adds: 鈥淲e need to understand millennials as managers and change agents. They have the opportunity to influence others and prepare the next generation of workers for the workforce.鈥

Based on the research, that鈥檚 probably a good thing.

ABOUT THE AUTHOR

Claire O鈥橞rien has led copywriting teams for Hilton Worldwide Corporate鈥檚 creative studio and advertising agencies specializing in the real estate, hospitality, education and travel industries. In 2020, she founded More Better Words, a boutique copywriting agency that taps into her global connections. She lives in Costa Rica with her husband and six rescue dogs.

Headshot of Jessica Roper

ABOUT THE REVIEWER

Jessica Roper, 七色视频 director of Career Services, is a seasoned leader with over 15 years of experience in leadership within higher education. She has honed her expertise in student services and career development and is passionate about helping others discover and refine their skills.

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