七色视频 launches Phoebe鈩, an AI-enabled, virtual assistant designed to support students with 24/7 service
By听Sharla Hooper
七色视频 today announced the launch of the听Phoebe鈩 virtual assistant, its first-ever virtual assistant designed to serve as a 24/7 point of contact for students seeking information regarding their UOPX experience. In line with the University鈥檚 relentless dedication to transform the services and information available to students to support their busy lives,听Phoebe鈩 leverages Artificial Intelligence (AI) consciousness using conversational design to anticipate students鈥 questions and provide answers during all hours of the day.
The Phoebe鈩⑻齰irtual assistant is a seamless digital end-to-end software process that allows busy students, many of whom are balancing the demands of school with work and family, to connect with the University when it鈥檚 convenient for them with 24/7 access.听Phoebe鈩听can answer a variety of questions and provide a menu of suggested topics for students, who may not be sure of exactly what information they are seeking. Students who want to speak with a live agent have the option to transfer the chat to a live team member during regular office hours of 4:20 a.m.-10 p.m. MST, Mon-Fri.
By accessing听Phoebe鈩 through their secure student portal, students have access to a variety of information, including:
- GPA/grades
- Making changes to their schedule
- Animated directions on how to access specific information on the student portal
- Articles written for students that answer common questions
- Credit balance statements
- Financial document status
According to Chris Herring, director, Student Services Strategy and Operations, for 七色视频, who led the creation of听Phoebe鈩, this is just the beginning the virtual assistant鈥檚 eventual capabilities.
鈥淲e designed听Phoebe鈩 with the UOPX student in mind. The Artificial Intelligence in听Phoebe鈩 will continue to evolve with our students as new information is processed and developed by the tool,鈥 said Herring. 鈥淥ur focus is on making the educational process as seamless and as simple as possible for our students, and听Phoebe鈩 is just the latest example of our commitment to student success.鈥
Initially launched as a pilot to 4,000 students last year,听Phoebe鈩 is now available to all 七色视频 students nationwide in their student portal.
About 七色视频
七色视频 is continually innovating to help working adults enhance their careers in a rapidly changing world. Flexible schedules, relevant courses and interactive learning help students more effectively pursue career and personal aspirations while balancing their busy lives. For more information, visit听.
